Privacy Policy

Montcho BV places great importance on the protection of your personal data. In this Privacy Policy, we want to provide clear and transparent information about how we handle personal data.
We do everything we can to safeguard your privacy and therefore handle personal data with care. Montcho BV complies with all applicable laws and regulations, including the General Data Protection Regulation (GDPR). This means that we, in any case:

• Processing your personal data in accordance with the purpose for which it was provided, these purposes and types of personal data are described in this Privacy Policy;
• The processing of your personal data is limited to only those data that are minimally necessary for the purposes for which they are processed;
• Questions for your explicit consent if we need it for the processing of your personal data;
• Appropriate technical and organizational measures have been taken to ensure the security of your personal data;
• Do not pass on personal data to other parties, unless this is necessary for the execution of the purposes for which they were provided;
• Being aware of your rights regarding your personal data, wanting to point this out, and respecting them.
• First name;
• Infix;
• Surname;
• (Business) Phone number;
• (Business) Email address;
• Gender.
• During the term of the agreement and thereafter only in the financial administration for a maximum of 7 years.
• All persons who can access your data on behalf of Montcho BV are bound to confidentiality.
• We implement a username and password policy on all our systems;
• We pseudonymize and ensure the encryption of personal data when necessary;
• We make backups of personal data to be able to restore them in case of physical or technical incidents;
• We regularly test and evaluate our measures;
• Our employees have been informed about the importance of protecting personal data.

As Montcho BV, we are responsible for the processing of your personal data. If you have any questions about this after reviewing our Privacy Policy, or in a more general sense, or if you wish to contact us, you can do so using the contact details at the bottom of this page.

Data processing:
When you visit this website, place an order, subscribe to the newsletter, ask us a question, or participate in a contest or survey on this website, we ask you to provide, among other things, your name, address, bank and/or payment details. Montcho BV uses this data.

To provide and invoice our services; To process your order and keep you informed of the progress; to provide you with information about the organization, products, and activities of Montcho BV; To provide information to third parties if they need it to perform their work for Montcho BV or due to legal obligations; To be able to answer any questions. 

If you have registered for the Montcho BV membership, Montcho BV also uses the data for the following purposes:
To create your Montcho BV membership account, so that you qualify for free shipping; To send you special offers and/or newsletters about the Montcho BV membership via email, SMS, and/or regular mail; To make offers that match your preferences and purchases.

If you have registered for the Montcho BV loyalty program, Montcho BV also uses the data for the following purposes:
To create your Montcho BV loyalty account, so that you qualify for free shipping; To send you special offers and/or newsletters about the Montcho BV loyalty program via email, SMS, and/or regular mail; To make offers that match your preferences and purchases. 

If you have participated in a competition, Montcho BV uses the data for the following additional purposes:
To send you information about the results of matches. 
For the above objective(s), Montcho BV may ask you for the following personal data:
The personal data is stored by Montcho BV for the purpose of the aforementioned processing(s) for the period:
All data, including but not limited to your personal and purchase data, is processed by Montcho BV, Galgenraklaan 17 in Utrecht, Netherlands. Finally, we record information (including the IP address) for user statistics and to secure the website.

Cookies
A cookie is a small file that requests permission to be placed on the hard drive of your computer. Once you agree, the file is added. Cookies are used for various purposes, including storing your password and username, the status of your order on a website, personal settings, or website tracking (e.g., targeted marketing). The information stored in a cookie can later be read to, for example, tailor a page to your preferences or log you in automatically.

Use of cookies
Thanks to cookies, you can fully utilize the online shopping features and personal functions on this website. We can also provide you with the best shopping experience because we collect information that is used to improve the usability and performance of this website. Furthermore, we use tracking pixels in our email newsletters so that we can track how often users click through to our website. Montcho BV uses cookies on this website for the following reasons:
Most web browsers automatically accept cookies. Unless you have adjusted your browser settings to refuse cookies, cookies will be placed when you continue to use this website. By using and browsing this website, you agree to the use of cookies as described in this cookie policy. If you do not agree to the placement of cookies or if you wish to withdraw your consent, you can delete existing cookies from your browser and prevent new cookies from being placed by adjusting your browser settings. How this works depends on the browser you are using. You can find this information about the following browsers here:
Google Chrome, Microsoft Explorer, Mozilla, Firefox, Apple Safari. 

If you refuse cookies, you may not be able to fully utilize all the features of our website. You can also set your browser to alert you when a cookie is placed on your computer. Please note that the website requires certain cookies to function.

Cookies used on this website
Cookies on this website that do not require consent Cookies that are essential, also known as 'strictly necessary' cookies, activate functions that allow you to use the website properly. They are only stored on your computer when you actually visit the website. Cookies on this website that do require consent Cookies that are not strictly legally essential to use this website nonetheless have important functions. Without these cookies, certain elements that make our website easy to use are no longer available. Settings, such as language choices, are no longer stored, so you are asked about this every time you open a new page. Additionally, we no longer have a way to show you offers and other relevant information that is specifically tailored to you. 

Cookie categories used on this website
Strictly necessary cookies
These cookies are essential for the functioning of the website and are used by Montcho BV for technical purposes, for example, to keep track of your current shopping session and to enable you to complete and pay for an order. These are session cookies, which typically store information in the form of a session and are stored in your browser's temporary memory and are removed when you close the web browser.

Performance cookies
These cookies collect information about how a website is used. They are used by Montcho BV to gather statistical data about the number of visitors coming to the website via a link in an email newsletter, in order to measure the success of newsletters; to collect statistical information about how visitors use this website, in order to improve the functioning of the website; and to measure the success of contests and campaigns. These cookies are used solely to improve the performance of the website and thus the user experience. These are permanent cookies, which remain on your hard drive until they expire or you delete them. 

Functional cookies
These cookies ensure that a website can store information that has been previously provided (such as usernames, language preferences, and your location), so that better and more personalized features can be offered. They are used by Montcho BV to distinguish you from other users of the website, allowing Montcho BV to personalize your shopping experience by better aligning this website and the advertisements displayed there with your interests and remembering the choices you make (such as your username, language, or the country you are in) for when you return to this website. These are permanent cookies, which remain on your hard drive until they expire or you delete them.

Marketing in retargeting cookies
These cookies are used to better align advertisements and other information with you and your interests. They are used by Montcho BV to show you relevant offers outside the Montcho BV.com website. Furthermore, Montcho BV uses cookies to fulfill contractual obligations to third parties, for example, to pay a partner if you make a purchase on this website via a link from their website. These are permanent cookies that remain on your hard drive until they expire or you delete them.

First- and third-party cookies
Montcho BV and external parties (third parties) use session cookies and persistent cookies on this website. Cookies placed by Montcho BV are called first-party cookies and are used for various purposes (as indicated in our detailed cookie overview here), for example, to remember your username and the products in your shopping cart. Cookies placed by Montcho BV are retained for as long as stated in our detailed cookie overview here or until you delete them. Cookies placed by Montcho BV are referred to as first-party cookies. They are used for various purposes, for example, to remember your username and the items in your shopping cart. Cookies placed by a party other than Montcho BV are called third-party cookies. These cookies can "track" you for a longer time across different websites and on different devices, such as your phone, laptop, and tablet. These cookies do not collect personal data based on which the external party could identify you as an individual customer. The external parties that place these cookies may be suppliers who work with us to deliver the website, companies that collaborate with us in joint marketing programs, and other parties. The privacy and cookie policy of those other companies applies to the use of cookies by other companies.

Social media plug-ins
Social media plug-ins are plug-ins that allow you to "share" content with friends on social networks, such as Facebook and Twitter or similar service providers. We have no control over the settings of these plug-ins.
Instagram, Facebook, Pinterest, YouTube

Google Analytics (Website Analysis)
Our website uses Google Analytics, a web analytics service from Google, Inc. ("Google"). Google Analytics uses cookies to facilitate the analysis of your website usage. The data obtained by the cookie about your website usage is usually transferred to and stored by Google on servers in the United States. With the activation of IP address anonymization on our website (see below). The full IP address is sent to and truncated by Google servers in the US. Google uses this information to analyze how you use our website, to create reports on website activities, and to provide other services, such as Google AdWords and Google DoubleClick, to be used in connection with the use of the website and the internet. Google does not associate your IP address with other data held by Google.

You can prevent Google tracking as described above from being active by downloading and installing a browser extension (plugin), which can be found at: https://tools.google.com/dlpag... Further information about data protection from Google Analytics is available in Google's data protection notice under "Google Analytics Cookies": https://support.google.com/ana... DoubleClick Remarketing.
 
Our website contains DoubleClick cookies and the remarketing pixel, which comes from Google, Inc. This allows Google to collect information that you have visited our website and that you were interested in certain offers. If you later see ads on other websites in the Google network, we can show you targeted ads there (so-called "remarketing"). Furthermore, Google uses the information to show you ads based on your interests, taking into account the product and information categories you have previously viewed. The display of ads is based on the use of cookies, which are used to analyze user behavior during a visit to a website and can later be used for targeted product recommendations and ads based on your interests. You can choose to opt-out of this data by disabling the DoubleClick cookies. To do this, go to the DoubleClick opt-out website: https://adssettings.google.com... or disable the DoubleClick cookie on the NAI (Network Advertising Initiative) opt-out website: http://www.networkadvertising.... 

Internal archiving.
We can use the information to improve our products and services. We may periodically send promotional emails about new products, special offers, or other information that we think you might find interesting using the email address you provided. From time to time, we may also use your data to contact you for market research purposes. We may contact you by email, phone, fax, or email. We can use the information to tailor the website to your interests. 

Safety
We do everything we can to ensure that your information is secure. To prevent unauthorized access or disclosure, we have established appropriate physical, electronic, and administrative procedures to protect and secure the information we collect online.

Provision to third parties
The data you provide to us may be shared with third parties if this is necessary for the execution of the purposes described above.

We never share personal data with other parties with whom we have not concluded a data processing agreement. With these parties (processors), we obviously make the necessary arrangements to ensure the security of your personal data. Furthermore, we will not provide the data you have provided to other parties, unless this is legally required and permitted. An example of this is that the police may request (personal) data from us in the context of an investigation. In such a case, we are required to cooperate and are therefore obliged to provide this data. We may also share personal data with third parties if you give us written consent to do so.

Minors
We only process personal data of minors (persons younger than 16 years) if written consent has been given by the parent, guardian, or legal representative.

Retention period
Montcho BV does not retain personal data longer than necessary for the purpose for which it was provided or as required by law.

Security
We have taken appropriate technical and organizational measures to protect your personal data against unlawful processing, for example, we have taken the following measures;

Rights regarding your data
You have the right to access, rectify, or delete your personal data that we have received from you. You can also object to the processing of your personal data (or part of it) by us or by one of our processors. You also have the right to have the data you provided transferred by us to yourself or directly to another party on your behalf. We may ask you to identify yourself before we can comply with the aforementioned requests. If we are allowed to process your personal data based on your consent, you always have the right to withdraw that consent.

Complaints
If you have a complaint about the processing of your personal data, we ask you to contact us directly about this. If we cannot resolve it together with you, we find this very unfortunate. You always have the right to file a complaint with the Dutch Data Protection Authority, which is the supervisory authority in the field of privacy protection.

To ask
If you have any questions or comments regarding our Privacy Statement, please contact us!
info@montcho.nl